FAQ / Shipping / T&C

TERMS AND CONDITION

General
- Lead time 18 working days (PH & weekend not counted) from the date of confirmation excluding delivery.
- Prices shown exclude delivery charges.
- Design works and discussion will only be carried out once payment is made.
- Item's result may subject to slight variations from the design.

Cancellation, Refund or Change of Order
- Once design is agreed and confirmed, we will only allow changes request within the same day of confirmation.
- No cancellation/refund is allowed once payment is made due to the customization works done.
- All purchases are non refundable with exception on the item that is out of stock.

FAQ
Q: What currency is used on the website?

A: All price are in Singapore Dollar currency by default, you may change the currency on top right flag/currency drop down.

Q: Is the design a sticker put on the case?
A: No, all of our design will be PRINTED on the case, it’s not decal / sticker. Please note that printing result may not appear 100% the same from what you see on your screen.

Q: What is the difference between Hard case and Soft case?
A: Our Hard case’s material is made of TPU (Thermoplastic Polyurethane). A very dense and smooth rubber, made to slide in and out of the pocket, without attracting lint. While Soft case’s material is made of rubber and silicone. Indeed the soft case that we have is completely covering the phone. We are always recommending Hard case for our customers because its materials can last longer and the printing result is much more firm than the Soft case.

Q: What is electroplate case?
A: Shining bright, smooth feel. Ultra-thin soft set of electroplating. Scratch resistant. Waterproof. Shockproof.

Q: What phone case size you can design?
A: Please find the supported devices below. Feel free to contact us if you cant find yours below:

APPLE
iPhone 4/4s, iPhone 5/5s/5C, iPhone 6/6S/6+/6+S, iPhone SE, iPhone 7, iPhone 7+, iPhone 8, iPhone 8+, iPhone X
iPad Mini 1/2/3/4, iPad Mini Retina,
iPad, iPad 2, iPad 3, iPad 4, iPad Air, iPad Air 2
iTouch 4, iPod/iTouch 5/6
Macbook Air, Macbook Pro New, Macbook Pro Retina, Macbook Pro Retina 2013/2014

SAMSUNG
Samsung Note 1, Note 2, Note 3, Note 3 Neo, Note 3 Edge, Note 4, Note 4 Edge, Note i9220, Note 5, Note 5 Edge, Note 7, Note 8 N510, Note 8, Note 8 Tab
Note i9220, Samsung On5,
Samsung A3, A3(2016), A3 (2017), A5, A5(2016), A5 (2017), A7, A7 (2016), A7 (2017), A8, A9(2016), E5, E7, J2, J2 (2016), J2 Prime, J3, J3 (2016), J5 (2016), J5 Prime, J7, J7 (2016)
Samsung S2, S3, S3 mini, S4, S4 Active, S4 Edge, S4 mini, S5, S5 min i/ S5 duos, S6, S6 Edge, S6 Edge Plus, S7, S7 Edge, S8, S8 Plus, S9
Samsung Star, Star 2, Star Plus, Star Star 2 Plus,
Samsung Grand, Grand Duos, Grand 2, Grand 3, Grand Buffin, Grand Quarto,
Samsung Alpha,
Samsung Galaxy Core, Core 2 (G3556D/3558), Core LTE G3518, Core Max G5108, Core Plus G5300, Core Prime G3606,
Samsung Core LTE, Core Max
Samsung Mega 2, Mega 5.8, Mega 6.3, Mega2 G7508Q
Samsung Ace 1, Ace 2, Ace Duos, Mini 2, Ace 3 (S7272/7278), Ace 4 (S7272/7278), Ace Duos S6802, Ace Plus, Galaxy Fame, Galaxy S Advance
Samsung V G313, Young Duos, Young S6310, Young 2
Grand Neo, Grand Quarto, Galaxy V, Z1, J1, J1(2016), J1 ace, J2, J2 2016, J2 Prime/ Grand Prime, J3, J5, J5 (2016), J7, J7 (2016), J7 Prime, Samsung Fame, Fame Lite, Samsung Mini 2, Samsung Pocket, Nexus
Samsung S Advance, S Duos S7562, S2 i9100, Samsung Trend Lite S7392,

•• Samsung TAB SOFTcover

Samsung Tab 2 P3100, Tab 3 10” P5200 (frosty), Tab 3 7″ P3200/T211/T210
Samsung Tab 3 8″ T310 (frosty), Tab 3 Lite/ 3V (7″) T111,
Samsung Tab 4 (10″) T530, Tab 4 (7″) T231,
Samsung Tab A8 (8″) T355
Samsung Tab S (10,5″) T800, Tab S (8.4″) T700, Samsung Tab S2 (8″) T715, Tab S2 (9.7″) T815
Samsung Tab P6800 7,7″, Tab 10″ P5200, Tab 3V, V/Ace 4
Samsung Note 8 8″ N5100, Note 8.0″ N5100, Samsung Young, Young Duos, Young S6310

Samsung TAB HARDcover
Samsung Tab 2 (7.0″), Tab 3 (7.0″), Tab 3 (8.0″)

LG
LG G2, LG G2 Mini, LG G3, LG G3 Stylus, LG G4, LG G4 Stylus, LG G5
LG G Pro, G Pro 2, LG Stylus 2, LG Magna, LG Neon, LG Google Nexus 5
LG Google Nexus 5, LG Nexus 4, LG Nexus 5, LG Nexus 5x
L Bello, L Fino, L70, L80, L90, Leon, Magna, Spirit, Nexus 5x
LG Optimus L9, G Pro, G Pro E988/E980, L3 II, L30, L40, L5, L7 II P710, L7 P700, L70
LG Pro Lite Dual, LG K8, LG K10

Sony Xperia
Sony Xperia ARC, Xperia Acro S, Xperia C, C3, C4, C5, C5 Ultra, Xperia E, E1, E3, E4, Go, ION, J, L, M, M2, M2 Note, M2 Aqua, M4, M5, Aqua, Xperia M5, Miro ST23i, P , S, SOLA, SP, T2 Ultra, T3, Tipo, TX, U, V,
Z, Z Ultra, Z1, Z1 Compact, Z1 Mini, Z2, Z2 Mini, Z3, Z3 Compact/Mini, Z4, Z4v, Z5, Z5 Premium, Z5 Mini, Z5 Compact, Z5 Premium, ZL, ZR, XA, XA Ultra, XA1,

Asus Zenfone
Zenfone 2 (5″), 2(5.5″) / 2 Laser (5″) / 2 Laser (5.5″) / 2E
Zenfone 3 (5.2"), 3(5.5"), Zenfone 3 Deluxe, Zenfone 3 Laser, Zenfone 3 Max
Zenfone 4 / 4S / 5 / 5 Lite / 6 / C/4C / GO / Zenfone Go / Zenfone Go (4,5”), Zenfone Selfie, Zenfone Go (4.5") 2016, Go (5.5"), Max (5.5") 2016, Selfie (5.5")
Asus PadfoneS , Pegasus, Fonepad 7 (7″), Asus Zenfone Max, Zenfone Life

HTC
HTC One M7, HTC One M8, HTC One M9, HTC One E9 Plus
HTC Desire 510, 526, 616, 620, 626, 626s, 816, 820, 826,
HTC One Max 8160, HTC One Max 809D, HTC New One/M7 802w, HTC Butterfly S 9060/9088, HTC One X, HTC One V, HTC One E8,
HTC New One/M7 802w , HTC ONE MAX 809D, HTC One V T320, HTC One X S720

HUAWEI
Huawei Ascend G510, Y330, Y520, G510, Y51
Huawei Honor 3c, Honor 3x, Honor 4A, Honor 4c, Honor 4x, Honor 6, Honor 7, Honor 7i, Huawei Mate 7/D3, Huawei P7, Huawei P8, Huawei P8 Lite

OPPO
Oppo F1, Oppo F1 PLUS/R9, F1S, F3, F5, Oppo N1, N1 mini, N3, R1, R1x, R1S, R3, R5, R7, R7S, R7 Plus, R9, R9 PLUS, R8207, R91T, R819, F5, A53
Oppo Find 5 / Find 5 mini R827 / Find 7 / Find Piano R823(813/8113), Oppo Find Way 5, Oppo Muse, Way, Oppo Mirror, Oppo Clover R815T, Oppo Clover
Oppo Neo 3 R831K, Oppo Neo 5, Oppo Neo 7, Oppo Neo 9/A37, Oppo Joy R, Oppo Joy 3, Oppo Yoyo R2001, Oppo 8207, U2S/U707, Oppo U3, Oppo Yoyo R2001, Oppo Ulike 2 U705T, Oppo A31, A51T

LENOVO
Lenovo A3300 (7″), A3500 (7″), A3900 new, A5000, A6000, A7000, A1000, A2010, A2010/Vibe C, A5500 (7″),
Lenovo A850, A859, A880, A516, A526, A590, A690, A269, A316i, A319, A328, A390, A536, A706, A369T
Lenovo K3, K4 Note, K5, K5 Note, K900, K910, P70
Lenovo A269, A316i, A369i/A308T/A318T, A516, A526, A706, A800, A820, K3 A6000, K900,K910, K920 Z2 (Vibe Z2), P700, P770, P780
Lenovo S60, S650, S660, S720, S820, S850, S880, S890, S960 (VIBE X), X2 (VIBE X2), S90, S920, S60, Vibe Shot, Vibe P1, Vibe P1M, Vibe C

XIAO MI / RED MI
RedMi 1S, RedMi 2, RedMi Note, Redmi Note 2, Redmi Note 3, Redmi 3 Pro, Redmi Note 4, Redmi Pro, Redmi 4, Redmi 4 Prime, Redmi 4A, Redmi 4X, Redmi Note 4, Redmi Pro,
XiaoMi Mi Note, Xiaomi Mi Note PRO, XiaoMi Mi Note Pro, Mi2/2S, Mi3, Mi4, Mi4i, Mi4s, Mi4C new, Mi5, Mi5s, Xiaomi Mix, Xiaomi Max, Xiaomi Note Pro / Xiaomi Bamboo

NOKIA
Nokia Lumia 530, 535, 515, 520, 610, 620, 625, 630, 635, 640 XL, 720, 730, 820, 830, 925, 930, 950, 950 XL, 630, 1320, 1320, 1520, Nokia X, XL, X2, 950, 950 XL,
Nokia Asha 205, 206, 230, 311, 435, 500, 503, 515, 532, 535
Microsoft Lumia 640 XL

BLACKBERRY
Blackberry Amstrong, Apollo, Bellagio, Dakota, Davis, Gemini, Onyx, Q10, Classic Q20, Q5, Torch, Z10, Z30, Z3, Blackberry Leap, Blackberry Passport Q30, Blackberry PRIV

Infinix
Infinix Hot 2 X510, Infinix Zero 2 X509

Meizu
Meizu M2, M2 Note

Vivo
Vivo X3x, X5 MAX, X5 Pro, Xplay 3S, Xshot, Vivo Y11, Y13, Y15, Y21, Y22, Y27, Y28, Y31, Y33, Y35

Advan
Advan Q7A, S3A, S3C, S4 PLUS, S45A, S4A, S4A PLUS, S4C, S4D, S4M, S5E, S5G, S5H, S5I, S5J, S5K

Acer (only available in softcase frosty white, non clear transparent)
Acer Liquid Z200, Z4, Z5, Acer Z200, Z205

Andromax(only available in softcase frosty white, non clear transparent)
Andromax C, C2, C2 new/flash, C3 (SmartFren/Hisense), EC, G(Hisense AD687G), G2, G2 Qwerty
Andromax Hisense EG939, Andromax I Hisense E926, Andromax I new, I3, I3S, Q, Qi, R, T, U, U3, V, V3S, Z, E2, R2

Evercross (only available in softcase frosty white, non clear transparent)
Evercross A22, A26C, A27, A28, A5K, A5S, A5V, A65, A65A, A66A, A7B, A7K, A7T, A7V

Motorola
Motorola Moto G/XT1031, Motorola Nexus 6

Q: How long it takes to receive my order (Singapore, phone case)?
A: Each order are carefully design, manufactured and pass through quality check. This process will take about 15 working days. You will receive your order after 15 working days from the date you make payment plus additional delivery time :

– Singpost Normal Mail. 3 to 5 working days. SGD$2
– Singpost Registered Mail. 1 to 2 working days. SGD$5.5

Please note that tracking number is only applicable for Singpost Registered Mail. Singpost Normal Mail is selected at the customer's own risk.

Q: Can I do self collect of the product (Singapore)?
A (Ninetyninecase): Sorry, postage only, all item will be shipped to your address.
A: (FORT Bridal Novelties): Yes, you can select self collect option before checkout, it's free of charge. Max waiting time for self collection is 10 minutes from agreed time, unless informed.

Q: Do you ship internationally ?
A: Yes we do ship internationally as well to almost everywhere in the world. We require at least 15 working days to personalize, manufactured, quality check, pack and dispatch your item. You will receive your order after 15 working days plus delivery time depending on where you located as below:

SHIPPING
International Flat Rate Delivery

Singpost Registered Airmail (NINETYNINECASE phone case)
– Malaysia Singpost Registered Airmail (4 to 6 working days) – SGD$7
– Australia Singpost Registered Airmail (4 to 10 working days) – SGD$12
– United States Singpost Registered Airmail (7 to 14 working days) – SGD$10
– World Wide Singpost Registered Airmail (7 to 14 working days) – SGD$12

It does not matter how many items you order, it will be at a flat rate.

Please note that packages may be subject to delays and additional taxes and duties at the port of entry of various international countries outside of Singapore. We do our best in ensuring quick and smooth deliveries internationally. However, we cannot be responsible for any delays and extra fees which may be applied by customs and duty offices of the recipient’s country.

 

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